Refund and Returns Policy

Thank you for shopping with us. We want you to be happy with your purchase of our grow bags and planting bags. If there is a problem with your order, we are here to help.

Returns

You may request a return within 7 days of receiving your order if the product is:

Damaged or defective when received.
The wrong item, size, or quantity was sent.
Significantly different from the product description on our website.

To be eligible for a return, the grow bags or planting bags must be unused, clean, and in their original condition and packaging, where applicable.

We may not accept returns for products that have been used, filled with soil, planted in, washed, altered, or damaged after delivery.

Damaged or Incorrect Orders

Please inspect your order when it arrives. If your order is damaged or incorrect, contact us as soon as possible and preferably within 48 hours of delivery.

Please provide:

Your order number.
A description of the problem.
Clear photographs of the product and packaging.

We will assess the issue and, where appropriate, arrange a replacement, refund, or other suitable solution.

Change of Mind

We may accept change-of-mind returns within 7 days of delivery, provided the products are unused, undamaged, and in their original condition.

The customer may be responsible for the return delivery costs for change-of-mind returns.

Refunds

Once we receive and inspect the returned product, we will let you know whether your refund has been approved.

Approved refunds will be processed using the original payment method where possible.

Please allow 5–10 business days for the refund to reflect in your account, depending on your payment provider or bank.

Original delivery charges may not be refundable where the return is due to a change of mind.

Exchanges

If you received a defective, damaged, or incorrect product, we may offer an exchange for the correct or replacement item, subject to availability.

If the replacement item is unavailable, we may provide a refund or another appropriate solution.

Products That Cannot Be Returned

For hygiene, safety, and practical reasons, we generally cannot accept returns of grow bags or planting bags that have:

Been filled with soil or growing medium.
Been used for planting.
Been washed or chemically treated.
Been cut, modified, or altered.
Been damaged through incorrect use or storage.

This does not affect your rights where a product is defective or does not comply with applicable consumer protection laws.

Return Shipping

If the return is due to our error, such as sending the wrong product, or the product arrived damaged or defective, we will arrange or reimburse reasonable return shipping costs where applicable.

For approved change-of-mind returns, the customer may be responsible for return shipping costs.

How to Request a Return

To request a return or report a problem with your order, please contact us through [your email address / WhatsApp number / contact form].

Please include your order number and photographs where relevant.

We will respond as soon as reasonably possible with instructions for the next steps.

Important

Nothing in this policy is intended to limit or exclude any rights you may have under applicable consumer protection laws. Where the law provides you with rights that are more favourable than this policy, those rights will apply.

We reserve the right to assess each return individually and to refuse returns that do not meet the conditions above, except where applicable law requires otherwise.

Thank you for choosing our garden shop!